BELARC ANNOUNCES MICRONPC.COM’S NEW CONNECTEDSUPPORT.COM SERVICE OFFERING DELIVERS PERSONALIZED ESUPPORT SERVICES USING BELARC’S WEB-BASED CUSTOMER RELATIONSHIP PLATFORM
Maynard, MA, November 8, 1999 -- Belarc, Inc., a leader in Web based customer relationship platforms delivering automated tech support, notifications and other services, announced today that Micron Electronics (www.micronpc.com, Nasdaq: MUEI) is using Belarc’s Web platform product on its new “connectedsupport.com” Web service offering. connectedsupport.com is the industry’s first support site to provide multiple pro-active services such as targeted notifications, daily health checks, self-healing software and diagnostics, all in the user’s Web browser.
"We are very pleased to have micronpc.com as the latest licensee of our Web based customer relationship platform," said Sumin Tchen and Gary Newman, founders of Belarc. "micronpc.com's connectedsupport.com offering shows that Belarc's platform is the easiest and fastest way to deliver multiple, personalized services to PC end-users."
"Belarc's Web based platform has in short, allowed micronpc.com to out-pace our competition in the area of eSupport through it's web based proactive notification capabilities coupled with it's powerful PC profiling technology.", said Scott Bower, vice president and general manager, Micron Electronics, Inc.
Belarc's platform delivers the following services, all in the user's Web browser:
To learn more about connectedsupport.com, visit http://www.connectedsupport.com
Privacy Issues
Privacy of the user's profile is critical for a successful Web product. All Belarc products keep the user's profile private on their computer, unless the user specifically sends it to a server. Belarc's patent pending personalization technology allows the personalization to be done entirely on the user's computer, without sending the user's profile to a server.
About Belarc, Inc.
Belarc, Inc., located in Maynard, MA, licenses Web based customer relationship platform products to computer manufacturers, software publishers and others to deliver health checks, proactive notifications, technical support and problem resolution to their end-users. Other Belarc OEM licensees include Lotus Development, Kingston Technology and Western Digital. End-user licensees include Blue Cross/Blue Shield, Mayo Clinic, Boeing Corp, U.S. Army, U.S. Air Force, Northrop-Grumman, WL Gore, Audi-Cosworth, Alcan, Toyoda, California Parks Dept., and numerous government and educational systems. For more information, see Belarc's Web site at: http://www.belarc.com
About Micron Electronics
Micron Electronics, Inc. (Nasdaq: MUEI) is a leading, direct manufacturer of personal computers, business Internet offerings and business-to-business e-commerce services for the commercial, government and education markets. Under the micronpc.com, HostPro, Micron Internet Services and SpecTek brands, the company offers a wide range of innovative product, services and support. It provides award-winning computer products, such as personal computers, servers, notebooks; SpecTek semiconductor memory products; and a range of data communications services, such as Web hosting, connectivity and e-commerce services. Micron Electronics has more than 2,700 employees and $1.7 billion in revenues. The company can be reached at http://www.micronpc.com
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For additional information:
Belarc, Inc.
email: info@belarc.com
Tel: +1 978-461-1100
Belarc, BelUpdate, BelNotify, BelMonitor and BelTech are trademarks or registered trademarks of Belarc, Inc. Micron, micronpc.com, connectedsupport.com, HostPro and SpecTek are trademarks of Micron Electronics, Inc. All other trademarks are owned by their respective companies.
